Q) How do I track my order?
Once an order is placed and shipped, an email will be sent to the provided email address with the tracking information.
Also, Order tracking is available to registered customers. After signing in, you will find a Track an Order link on the page. Clicking that link will give you access to orders that you have placed. Once you have identified the correct order, click the link. The tracking information will be shown with a link to the FedEx's website. If no tracking information appears, please contact us at customerservice@simplysafe.com
Q) How soon will my order ship?
Your order will begin processing as soon as it’s received. Your order will always ship within 2-3 business days.
Q) How can I change or cancel my order?
When your order is received, it will be processed. If change is necessary, please email us at customerservice@simplysafe.com or call us at (817) 805 – 0239
Q) Do I need to register to place an online order?
No, Simply Safe users do not need to register to place an order. Registering does give you 24 / 7 access to your account and your order. Registering does not take long, and all of your information will be stored for future purchases.
Q) Does Simply Safe charge sales tax?
We collect all applicable taxes for all products shipped to North Carolina.
Q) What is Simply Safe's return policy?
Returns will be accepted only if the return is sent within ten days of the delivery confirmation date. A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped. There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused. We do not refund shipping costs. They will be deducted from the total amount of your refund. Simply Safe reserves the right to change, amend, or terminate this policy at their discretion without notice.
Q) How can I access SDS (MSDS)?
There are several ways:
1) A link on the left side of every page displays a link to every SDS (MSDS) for Simply Safe products.
2) There is a link at the top of every page to direct you to the SDS (MSDS) page where you can select which SDS (MSDS).
3) Find the product that you require an SDS (MSDS) for, and the link is on the page.
Q) What is Battery Electrolyte?
Battery Electrolyte is a liquid solution of water and sulfuric acid; typically about 35-40% sulfuric acid. It is a corrosive acid hazard that will burn the skin and eyes as well as damage clothing. Refer to a SDS before working around battery electrolyte. Always use appropriate personal safety wear.
Q) What do you mean by the statement Rapid Response Neutralizing Granules will neutralize and adsorb electrolyte?
Rapid Response Neutralizing Granules is a dry powder blend specifically formulated to neutralize and adsorb electrolyte spills. The product works in two steps:
1) Upon contact with electrolyte, the electrolyte is neutralized. "Neutralized" means the sulfuric acid is converted to water and sodium salt.
2) The water is then adsorbed. Only a dry powder is left to clean-up. The dry powder will be pH neutral. This is much easier to clean-up than a paste liquid. When used on sulfuric acid, this bi-product satisfies R.C.R.A. characterization as non-hazardous waste.
Q) What is the shelf life of Rapid Response Neutralizing Granules?
Products over five years old have been evaluated and found to be fully effective. We have been careful to package the product in quality plastic containers. This protects against contamination from the environment. Normal variations in moisture have not caused the product to "clump". Shelf life characteristics are very good even with partially used containers - if the cap is put back on after use. Rapid Response Neutralizing Granules will not "clump" like boxes of baking soda or bags of sodium bicarbonate.
Q) My battery room floor is contaminated with electrolyte in various places. Can I neutralize it with Neutralizing Cleaner?
Neutralizing Cleaner will work but clean-up will likely be a problem. Concrete is porous and the dye in Neutralizing Cleaner might be difficult to clean-up.
A Better Approach:
1) Locally treat any puddles of electrolyte with Rapid Response Neutralizing Granules
2) Sweep floor to remove dirt and debris.
3) Make a 10% solution of Neutralizing Concentrate and hot water (about 1/3 quart of Neutralizing Concentrate to 4 quarts of hot water).
4) Wet mop floor a few times.
5) Rinse mop very well.
6) Wet mop floor two or three times with hot water.
Q) How do I determine if I have applied enough Rapid Response Neutralizing Granules to an electrolyte spill?
In treating a spill with Rapid Response Neutralizing Granules, begin by forming a dike around the outer edge of the spill. {Booms work great to form a dike}. This will limit the contaminated area. Continue applying the product working toward the center of the spill. When all the liquid is covered, sufficient product has been applied. If liquid puddles reappear, simply add more Rapid Response Neutralizing Granules to those areas. Allow to sit for 3-5 minutes, and then sweep up with clean-up equipment provided in your acid spill kit.
Q) Why No Litmus Paper in Simply Safe Acid Spill Kits?
Rapid Response Neutralizing Granules & Neutralizing Granules, Non-Gassing are both formulated for 96% sulfuric acid spills. Battery electrolyte is approximately 35% sulfuric acid with the balance being water. This means both products have excess neutralizer when used on battery electrolyte. The product is limited by absorbing capability. We recommend the user to either product until all liquid is gone.
Both the Rapid Response Neutralizing Granules and Neutralizing Granules, Non-Gassing are pH neutral when manufactured. Competitive products are alkaline and can easily over-neutralize the spill. This means a corrosive acid spill can easily become a corrosive alkaline spill unless the amount of neutralizer applied is carefully monitored. Litmus paper is normally required for this.
When treating a spill, one objective is to absorb the liquid as rapidly as possible. With both products, the liquid is completely absorbed in seconds. For litmus paper to work, the residue must be a liquid. To use litmus paper, liquid would need to be added to the spill.
Should you wish to confirm the spill was neutralized, we would recommend spraying some Neutralizing Cleaner on the residue. The color indicator in this product will show red if the residue is acidic. If the residue is neutral, color of the product will remain orange.
Q) How do I track my order?
Once an order is placed and shipped, an email will be sent to the provided email address with the tracking information.
Also, Order tracking is available to registered customers. After signing in, you will find a Track an Order link on the page. Clicking that link will give you access to orders that you have placed. Once you have identified the correct order, click the link. The tracking information will be shown with a link to the FedEx's website. If no tracking information appears, please contact us at customerservice@simplysafe.com
Q) How soon will my order ship?
Your order will begin processing as soon as it’s received. Your order will always ship within 2-3 business days.
Q) How can I change or cancel my order?
When your order is received, it will be processed. If change is necessary, please email us at customerservice@simplysafe.com or call us at (817) 805 – 0239
Q) Do I need to register to place an online order?
No, Simply Safe users do not need to register to place an order. Registering does give you 24 / 7 access to your account and your order. Registering does not take long, and all of your information will be stored for future purchases.
Q) Does Simply Safe charge sales tax?
We collect all applicable taxes for all products shipped to North Carolina.
Q) What is Simply Safe's return policy?
Returns will be accepted only if the return is sent within ten days of the delivery confirmation date. A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped. There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused. We do not refund shipping costs. They will be deducted from the total amount of your refund. Simply Safe reserves the right to change, amend, or terminate this policy at their discretion without notice.
Q) How can I access SDS (MSDS)?
There are several ways:
1) A link on the left side of every page displays a link to every SDS (MSDS) for Simply Safe products.
2) There is a link at the top of every page to direct you to the SDS (MSDS) page where you can select which SDS (MSDS).
3) Find the product that you require an SDS (MSDS) for, and the link is on the page.
Q) What is Battery Electrolyte?
Battery Electrolyte is a liquid solution of water and sulfuric acid; typically about 35-40% sulfuric acid. It is a corrosive acid hazard that will burn the skin and eyes as well as damage clothing. Refer to a SDS before working around battery electrolyte. Always use appropriate personal safety wear.
Q) What do you mean by the statement Rapid Response Neutralizing Granules will neutralize and adsorb electrolyte?
Rapid Response Neutralizing Granules is a dry powder blend specifically formulated to neutralize and adsorb electrolyte spills. The product works in two steps:
1) Upon contact with electrolyte, the electrolyte is neutralized. "Neutralized" means the sulfuric acid is converted to water and sodium salt.
2) The water is then adsorbed. Only a dry powder is left to clean-up. The dry powder will be pH neutral. This is much easier to clean-up than a paste liquid. When used on sulfuric acid, this bi-product satisfies R.C.R.A. characterization as non-hazardous waste.